Shipping Policy

Welcome to Top Nature Cool Private Limited, your trusted destination for premium sanitary pads. We are committed to providing a seamless shopping experience, including reliable and efficient shipping services to our valued customers in United Kingdom. Please take a moment to read through our comprehensive shipping policy to understand the terms and conditions governing the delivery of your Nature Cool sanitary pads.

1. Shipping Destinations: Top Nature Cool Private Limited currently offers shipping services to addresses within United Kingdom. We are continually exploring options to expand our shipping coverage to other countries to cater to our global customer base.

2. Order Processing Time: Upon successful placement of an order, our dedicated team begins the processing immediately. Orders are typically processed within 1-2 business days. Please note that order processing may take longer during peak seasons or promotional periods.

3. Shipping Methods: Top Nature Cool Private Limited employs reliable shipping partners to ensure timely and secure delivery of your sanitary pads. Customers in United Kingdom can choose from standard shipping options during the checkout process.

4. Estimated Delivery Time: The estimated delivery time varies based on the shipping destination and the chosen shipping method. Minimum 4-6 business days to maximum 8-10 business days for standard shipping. Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs clearance processes.

5. Shipping Charges: Top Nature Cool Private Limited strives to offer competitive and transparent shipping charges. The shipping cost is calculated based on the shipping destination, weight of the order, and the chosen shipping method. Customers will be informed of the shipping charges during the checkout process before making payment.

6. Tracking Information: We understand the importance of tracking your order in real-time. Once your order is shipped, you will receive an email notification containing the tracking information. This allows you to monitor the status and location of your package until it reaches your doorstep.

7. Customs and Duties: For orders shipped to the United Kingdom, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. Top Nature Cool Private Limited is not liable for any delays or additional charges incurred during customs clearance processes.

8. Order Modifications and Cancellations: Customers may request modifications or cancellations to their orders within 24 hours of placing the order. After this timeframe, orders are processed for shipping, and modifications may not be possible. Please contact our customer support team for assistance.

9. Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with our shipping partners to investigate the issue and find a satisfactory resolution, which may include a replacement or refund.

10. Address Information: Customers are responsible for providing accurate and complete shipping addresses during the checkout process. Top Nature Cool Private Limited is not liable for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

11. Communication: We believe in transparent communication with our customers. You will receive email notifications at key stages of the shipping process, including order confirmation, shipping confirmation, and tracking information. Additionally, our customer support team is available to assist you with any inquiries related to your order and shipping.

12. Contact Information: If you have any questions, concerns, or require assistance regarding our shipping policy or your order, please contact our customer support team at info@naturecoolshop.com. We are here to ensure your Nature Cool shopping experience is pleasant and hassle-free. Top Nature Cool Private Limited reserves the right to update and modify this shipping policy at any time. Customers are encouraged to review the policy periodically for any changes. Thank you for choosing Top Nature Cool Private Limited for your sanitary pad needs. We appreciate your trust in our products and services.