TOP NATURE COOL PRIVATE LIMITED, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and straightforward return process. Please read our return policy carefully to understand how we handle returns for our eco-friendly sanitary products.
1. Return Window
30-Day Return Policy: You have 30 days from the date of receipt to initiate a return for your purchase.
2. Condition of Returned Items
Unopened and Unused: Due to the hygienic nature of our sanitary pads, we can only accept returns if the items are in their original, unopened, and unused condition.
3. Non-Returnable Items
Opened or Used Products: For health and safety reasons, we cannot accept returns of opened or used products.
Final Sale Items: Products marked as final sale cannot be returned.
4. How to Initiate a Return
Contact Customer Service: Before returning an item, please contact our customer service team at info@naturecoolshop.com to initiate the return process. Provide your order number, the items you wish to return, and the reason for the return.
Return Authorization: Our team will review your return request and, if approved, will provide you with a return authorization and instructions on how to send back the items.
5. Refunds
Processing: Once we receive your returned item and inspect it to ensure it meets our return condition requirements, we will process your refund. Refunds will be credited to the original method of payment.
Timing: Please allow up to [insert number] business days for your refund to be processed after we receive the item.
6. Exchanges
If you received a defective or incorrect item, we're here to help. Please contact our customer service team to arrange for an exchange.
7. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
Original Shipping Costs: Original shipping fees are non-refundable.
8. Contact Us
Should you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer service team at info@naturecoolshop.com. We're here to ensure your experience with Naturecool.shop is as positive and hassle-free as possible.
Thank you for choosing TOP NATURE COOL PRIVATE LIMITED for your eco-friendly sanitary needs. We appreciate your support and understanding regarding our return policy.