Thank you for shopping at TOP NATURE COOL PRIVATE LIMITED, your trusted source for eco-friendly sanitary products. We understand that sometimes, despite our best intentions, you may need to return a product. Our refund policy is designed to provide clarity and satisfaction regarding your purchases.
1. Eligibility for Refunds
Refund Window: You are eligible for a refund if you return the product within 30 days from the date of receipt. Minimum 30 Days Refund and Maximum 40 Days Refund in exceptional cases.
Condition of Product: To be eligible for a refund, the product must be unopened, unused, and in its original packaging. Due to the hygienic nature of sanitary pads, we cannot accept returns of opened or used products.
2. Non-Refundable Items
Opened or Used Products: Opened or used products are not eligible for refunds due to health and hygiene standards.
Final Sale Items: Products marked as final sale are not eligible for refunds.
Gift Cards: Gift cards are non-refundable and non-returnable.
3. Process for Requesting a Refund
Contact Us: To request a refund, please contact our customer service team at info@naturecoolshop.com with your order number and details about the product you wish to return.
Return Authorization: Our customer service team will provide you with return authorization and detailed instructions on how to return your product.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refund Process
Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return and refund criteria.
Approval: If your return is approved, we will process your refund to your original method of payment.
Timing: Please allow up to [insert number] business days for your refund to be processed once we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
5. Exchanges
If you prefer to exchange an incorrect or defective item for the same product, please contact our customer service team. Exchanges are subject to product availability.
6. Shipping Costs
Return Shipping: Return shipping costs are non-refundable, unless the return is due to our error.
Original Shipping Costs: Original shipping fees are non-refundable.
7. Contact Us
If you have any questions or concerns about our refund policy or your refund request, please don't hesitate to contact our customer service team at info@naturecoolshop.com ; We are committed to ensuring your satisfaction with every purchase at Naturecool.shop.
We appreciate your understanding and cooperation with our refund policy. Thank you for choosing Naturecool.shop for your eco-friendly sanitary needs.